FREQUENTLY ASKED QUESTIONS
We've answered some of the frequently asked questions to help you out!
01/ ORDERS, PAYMENT + RETURNS
What Payment Methods can I choose from?
For shipping to India, we accept all major debit and credit cards, net banking and e-wallets.
Can I change or cancel my order?
If your order has not been dispatched yet, you may cancel it. Please get in touch with our customer care team via email at the earliest to change or cancel your order.
Can I place a bulk order?
Yes, we would be happy to help. Please get in touch with us at firstname.lastname@example.org for more information and discounts on bulk sales, wedding or event orders.
What is your eligibility criteria for returns & refunds?
Candles that have been unlit or unused are eligible for returns within 3 days of delivery. Please email us at email@example.com. Refunds will be processed within 7 days of receiving the request.
Once lit or used, candles are NOT eligible for return or exchange.
If you have received a damaged product (broken jar), please email us pictures of unboxing/ unused product within 48 hours of delivery and we will provide a replacement.
02/ SHIPPING + DELIVERY
What long will it take for my order to reach me?
Most orders shipped from our facility in New Delhi are delivered within 4-7 business days. Please note: some products purchased during this time may be delayed due to local regulations or unseen restrictions due to the coronavirus. We appreciate your patience at this time.
How can I track my order?
Once your order ships, you will receive a shipping notification that includes tracking information via email. You can track your shipment and know the current status of your shipment and expected date of delivery.
How can I get free shipping?
Currently, all orders above INR 2500 are eligible for free shipping. In case any shipping or delivery charges are applicable, you will be notified at the time of placing your order.
03/ USAGE + CARE
How long can I burn the candle for?
Do not burn a candle for longer than 3 hours at a stretch. Never leave a burning candle unattended.
What are the best practices to care for my candle?
Keep the wick trimmed to about 3mm at all times. This is done to avoid any soot accumulation on the wick of your candle. For efficient scent diffusion, allow your candle to burn until the wax pool reaches the edges of the glass.
Keep the wax pool free of wick trimmings, matches and debris at all times. Always burn the candle on an even, fire resistant surface. Ideally extinguish the candle with a snuffer, or dip the wick into the melted wax and then straighten it to prevent smoking and hot wax from splattering. Avoid blowing out.
Do not allow the candle to burn down completely to the bottom of the container, leave about 1/2 inch of wax. When your candle reaches this point, it is time to get a new one!
Are the candles made of eco-friendly ingredients?
Our candles are made with 100% soy wax and natural fragrances + essential oils. They are clean burning vegan scented candles as they don't release any toxins or pollutants when burnt. All our candles are paraben-free, sulfate-free and phthalate-free.