SHIPPING

STANDARD SHIPPING TIME:  4-5 BUSINESS DAYS

  • All orders are shipped through our registered shipping partners, the likes of Delhivery, FedEx etc.

  • Shipping information is relayed through email, on the email id specified at the time of order placement.

  • Delivery of each order will be to the registered address of the customer as mentioned at the time of order placement only.

  • Reverse Pick-ups are arranged only for returns of damaged or incorrect deliveries. NO reverse pick-up is arranged for any kind of exchanges.

  • Delivery of the shipment is subject to the Courier Company. Monsoon + Chai only guarantees timely dispatch within the delivery time mentioned, post order and/or payment confirmation, and is not liable for any delay in delivery by the shipping partner. 

RETURN & EXCHANGE POLICY

We have a clear NO EXCHANGE policy. Exceptions are made FOR RETURNS only under two conditions:

  1. The received product has a damage or defect.

  2. The delivered product mismatches the order.

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Returns are subject to the following:

1.  Monsoon + Chai customer care should receive a formal notification of the return within 72 hours of receiving the product. (via Email at monsoonandchai@gmail.com)

2.  The product should be unused, in new condition, with tags on and in the same packaging as sent.

3.  The product should not be a custom made.

4.   If the product is eligible for return, refund will be initiated to the account that was used by customer at the time of payment.