SHIPPING
STANDARD SHIPPING TIME: 4-5 BUSINESS DAYS
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All orders are shipped through our registered shipping partners, the likes of Delhivery, FedEx etc.
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Shipping information is relayed through email, on the email id specified at the time of order placement.
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Delivery of each order will be to the registered address of the customer as mentioned at the time of order placement only.
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Reverse Pick-ups are arranged only for returns of damaged or incorrect deliveries. NO reverse pick-up is arranged for any kind of exchanges.
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Delivery of the shipment is subject to the Courier Company. Monsoon + Chai only guarantees timely dispatch within the delivery time mentioned, post order and/or payment confirmation, and is not liable for any delay in delivery by the shipping partner.
RETURN & EXCHANGE POLICY
We have a clear NO EXCHANGE policy. Exceptions are made FOR RETURNS only under two conditions:
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The received product has a damage or defect.
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The delivered product mismatches the order.
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Returns are subject to the following:
1. Monsoon + Chai customer care should receive a formal notification of the return within 72 hours of receiving the product. (via Email at monsoonandchai@gmail.com)
2. The product should be unused, in new condition, with tags on and in the same packaging as sent.
3. The product should not be a custom made.
4. If the product is eligible for return, refund will be initiated to the account that was used by customer at the time of payment.